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FAQs

Q. What is the purpose of IU Health Insiders?
A. The purpose of IU Health Insiders is to provide an efficient way of gathering high-quality input from an engaged, representative group of customers to help drive business decisions at all levels —operational to strategic— on a variety of topics, engaging customers in creating solutions and solving problems to help maximize results and achieve success.

Q. Why did I receive an invitation to take a survey?
A. You received an invitation because we value your opinion as an IU Health patient/patient’s family member. You indicated your agreement to be a member of the IU Health Insiders online community after you completed the first invitation survey.

Q. How will the company use the survey results?
A. Results from the member surveys are presented to business units throughout IU Health. Your feedback will be used in operational and strategic decision-making as we design the patient experience tailored to fit your needs. We will report these survey results back to our members along with any actions that were taken in response to the feedback that we received.

Q. Will anyone ever see my individual results?
A. No. To ensure your privacy, your answers will be kept strictly confidential. When we share survey results with the community, your responses will be grouped in total with other members who have completed the same survey. The individual information you provide is for our research purposes only.

Q. My password is not working when I return to the portal page.
A. If you have been re-directed to the member portal page after completing the questionnaire, you do not need to login to submit your answers. They are already registered. You are re-directed to the member portal page by default should you wish to update or change any of your account information.

If you have not yet received and clicked the link in your email to confirm your registration, you will not be able to log into IU Health Insiders. Check your email for this confirmation and follow the steps to complete your registration into IU Health Insiders.
When logging in, make sure you don’t enter any unnecessary spaces before or after your email address or password. The system reads blank spaces as extra characters.

Q. I can’t remember my password.
A. If you cannot remember your password, simply click on the “Forgot password” button on the member login page and enter your email address into the required field to have it emailed to yourself. If you continue to experience problems you can click on the "Submit my issue to the support team below", and ask for assistance.

Q. I can’t login, I get an “email does not exist” message when I try to login.
A. If you did not complete the first study you were invited to and click the link in your confirmation email, you are not fully registered in the IU Health Insiders community. If you have completed these steps and still cannot login, try closing the portal page and returning in a few minutes.

Check your Inbox and Junk Mail folder for the confirmation email; depending on your email provider, it may have been directed to your Junk Mail folder.

Q. I am not needed to complete this study. Why?
A. Each community is made up of a number of categories with a specific quota to ensure the community disbribution is accurately represented. Based on the answers that you have submitted, one or more of the categories that you fall into has been filled.


Q. I didn’t receive the confirmation email.
A. This may be the result of one of two things:

1. Depending upon your email provider and your personal email settings, some emails sent from an automated system may be diverted directly into your Junk Mail folder. To avoid this, you can add our address to your safe list or address book.
2. You may have entered your email address incorrectly, which would have sent your confirmation to an invalid address. If this has happened, you will need to fill out the questionnaire again. Always type carefully when you respond to survey questions to avoid this happening.

Q. I would like to unsubscribe.
A. You may click on any of the “To unsubscribe click here” link found at the bottom of any of our email communications. An unsubscribe confirmation page will launch, please click on the ‘unsubscribe’ button to confirm.

Q. I would like to update my email address.
A. You may change your email address anytime by simply logging into IU Health Insiders and clicking "change email" under the "User Profile Information" section.

Q. How do I log back into the IU Health Insiders community?
A. If you wish to log back into the IU Health Insiders community, save the login page URL: https://www.iuhealthinsiders.org/ in the favorites tab of your browser or in a place where it is easily retrievable.

On the login page, you will need your login details: the email* and password that you set most recently (or when signing up as a member).

*Please note that you can check the “Remember me” box on the login page so that your login email is saved for the next time you wish to sign in to IU Health Insiders.

If you are having trouble remembering your password, you may click “Forgot password?” and your login details will be sent to your email address.